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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Julia Derk

April 22, 2025

5  out of  5
rating by Julia Derk
"We had to move over a whole family plan with 3 vehicles and some intricate timing and Jeff in the office helped us do so expeditiously, efficiently, and with great customer service. Great rates and we've always loved working with State Farm! Couldn't recommend more :)"
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Paige Lester

April 21, 2025

5  out of  5
rating by Paige Lester
"Thank you Michael for helping me seamlessly transfer my policies between states!"
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Susan Bushey

April 21, 2025

5  out of  5
rating by Susan Bushey
"This place is amazing. I was in an auto accident and they were so helpful and all the communication was seamless. I’m so glad I have great insurance and a great agent with State Farm."
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Kathy Duncan

April 17, 2025

5  out of  5
rating by Kathy Duncan
"Jeff was amazing to work with! He was extremely professional and helpful and explained everything very well to me. Thank you Jeff for your wonderful assistance!"
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Chevelle Rinehart

April 2, 2025

5  out of  5
rating by Chevelle Rinehart
"Michael was very helpful and made the process super easy!"
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Larry Lineback

March 30, 2025

5  out of  5
rating by Larry Lineback
"Worked with Elizabeth - she was really helpful with showing me different insurance options and bundling configurations; would definitely recommend!"
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Rachel Barrett

March 28, 2025

5  out of  5
rating by Rachel Barrett
"Just signed up today. Was helped by Elizabeth, she was great and super informative!"
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Kamal Saheta

March 28, 2025

5  out of  5
rating by Kamal Saheta
"I also want to add that I called in today after hours to request an update on my policy. Elizabeth did a great job helping me. Thanks Michael Sause from the State Farm office is patient and very effective. I am always able to reach him. I had been talking to him over 3 years before I actually signed up for State Farm. Currently he provides me with home and auto policies. He helped me with a quote which saved me money versus what I was paying before. Great job!"
We responded:
"Kamal, Thank you for your wonderful review! I'm happy to hear that Michael has been patient and effective in assisting you over the years. It's great that he could help you save money on your home and auto policies. We appreciate your trust and are always here to help with any future needs. - Leslie Robinson - State Farm Insurance Agent, Durham, NC"
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Melissa B.

March 24, 2025

5  out of  5
rating by Melissa B.
"Excellent service. Michael responded quickly and efficiently! Highly recommend."
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cody Blohm

March 10, 2025

5  out of  5
rating by cody Blohm
"Excellent experience Much more caring than you'd expect from an insurance company. Elizabeth has been great as well as everyone I've ever dealt with there. I'd give them six stars if I could but it only goes to five"
We responded:
"Thank you so much for your kind words, Cody! We are honored to help you with your insurance. "
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Rudy Garavito

February 28, 2025

5  out of  5
rating by Rudy Garavito
"Michael Sause provided me great customer service. He was knowledgeable, helpful and very responsive."
We responded:
"Thanks Rudy! We are so lucky to have Michael on our team. "
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Lindsey Perry

February 17, 2025

5  out of  5
rating by Lindsey Perry
"Michael was very thorough, professional, and broke things down to help me understand my options. He quickly sent over the quotes for me to review and I will definitely be working with him in choosing a life insurance policy."
We responded:
"Thank you for the review, Lindsey! So happy to hear that Michael was able to help you with your insurance. Looking forward to working with you in the future on your life insurance needs. "
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Bo Glenn

February 14, 2025

5  out of  5
rating by Bo Glenn
"My agent, Elizabeth Linde, was amazing. I was managing a sensitive situation (trying to insure an adult child.) She was understanding, concerned, and sensitive to my concerns. She was working from home and after hours, but did not miss a beat. It actually was quite amazing to listen to her navigate from screen to screen, gathering information and producing the perfect final product for my needs. At the end of it all, it was great to take this off my plate. What a professional!!"
We responded:
"Bo, so glad to hear that Elizabeth helped you navigate this sensitive situation. We are so glad that you were able to get everything taken care of and we look forward to continuing to help you and your family in the future. "
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Dain Nielsen

February 9, 2025

5  out of  5
rating by Dain Nielsen
"Thanks for the help with our insurance, Michael! Greatly appreciated."
We responded:
"Thanks for your review, Dain. We are honored to help you with insurance needs. "
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Harriet Moulder

February 5, 2025

5  out of  5
rating by Harriet Moulder
"Elizabeth was so helpful. I moved, and she called to verify and to ask if I had any questions or concerns. I appreciated this connection!"
We responded:
"Thank you for your kind words, Harriet! So thankful Elizabeth was helpful with your move. "
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Ann Huessener

February 3, 2025

5  out of  5
rating by Ann Huessener
"Elizabeth Linde is an excellent communicator. She was good at explaining on the phone and good at following up. She writes well. I plan to enjoy her help whenever I need something from State Farm."
We responded:
"Thank you, Ann! I'm happy to hear that Michael was able to assist you promptly and efficiently. It's wonderful to know that you received everything you needed quickly. If you have any more questions or need further assistance, please feel free to reach out to our office."
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Annette Knuckle

January 31, 2025

5  out of  5
rating by Annette Knuckle
"Michael has an absolute pleasure to work with since I moved back to Durham. My mother referred me to him and he's been helpful through a car accident as well as helping me find affordable Life Insurance after a layoff. I definitely recommend Michael as your State Farm agent!"
We responded:
"Annette, Thank you so much for your kind words! We are so lucky to have Michael on our team. "
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Elayna Slocum

January 26, 2025

5  out of  5
rating by Elayna Slocum
"I have been with Leslie Robinson State Farm for over 10 years and have always had great service, particularly from Ben. And yes, we have the same last name and that is because I am Ben's ex-wife. When we separated in 2020 after 22 years of marriage, a lot of people questioned my decision to leave all of my insurance with him, but I knew if I ever had a question, problem or a claim, it would be handled with the utmost care and professionalism, even by my ex because that is how great of an agent he is, and he proved me right a couple of weeks ago when a piece of metal from a trailer flew underneath my car and punctured the gas tank. Ben answered my call even though it was before office hours and jumped into action, taking care of everything needed to get my car towed and repaired and get me set up with a rental car. And it's not just because he knows me -over the years we were together, I had a front row seat to how much he truly cares about his customers and how hard he will work to make sure they are taken care of when they find themselves in a situation where they need their insurance agent's help. So take it from his ex - if you want an insurance agent in your corner who really cares and will give you the best service possible when things go sideways, then Ben Slocum is the agent for you!"
We responded:
"Thank you, Elayna, for sharing your experience with our office! We're delighted to have provided you with excellent service for over a decade. Ben's dedication and professionalism truly shine through, and we're grateful for his commitment to helping our customers, no matter the circumstances. If you ever need assistance or have questions in the future, don't hesitate to reach out. We're here to help!"
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Kristen Carroll

January 23, 2025

5  out of  5
rating by Kristen Carroll
"Patti is always super helpful whenever I have a question!"
We responded:
"Thank you, Kristen, for your wonderful feedback! I'm glad to know that Patti has been super helpful with your questions. Our team is dedicated to providing excellent service, and it's great to see that reflected in your experience. If you have any more questions or need assistance, feel free to reach out anytime."
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Taren Vaughan

January 17, 2025

5  out of  5
rating by Taren Vaughan
"I had a wonderful experience when I contacted Leslie's office today. I spoke with both Patti and Elizabeth. They were both extremely pleasant and helpful! Elizabeth was awesome! She took the time to thoroughly go over insurance options, the benefits associated with these options, etc. She was very knowledgeable and personable. This staff is exceptional!"
We responded:
"Thank you, Taren, for sharing your experience! I'm delighted to know that Patti and Elizabeth provided such pleasant and helpful service. Elizabeth's thorough explanation of insurance options and her personable approach truly exemplify our commitment to exceptional service. We're grateful to have such a dedicated team. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
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Miriam Morey

January 7, 2025

5  out of  5
rating by Miriam Morey
"This is a great group. Michael help me personalize my coverage and found significant savings for me. He is very responsive and easy to work with."
We responded:
"Thank you, Miriam, for your wonderful feedback! I'm glad to hear that Michael was able to help you personalize your coverage and find significant savings. It's great to know that he is responsive and easy to work with. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Charlotte Shelley

December 30, 2024

5  out of  5
rating by Charlotte Shelley
"I would like to say that Leslie and her group are great. I needed to update my car policy and Michael was amazing, a quick call and it was done. Michael made the process so easy. Thank you ;>"
We responded:
"Thank you, Charlotte! I'm glad to know that Michael was able to assist you efficiently with updating your policy. We appreciate your kind words about our team. If you have any more questions or need further assistance, feel free to reach out anytime."
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Robert Williams

December 19, 2024

5  out of  5
rating by Robert Williams
"I have been a State Farm customer for over 30 years in New York, and have been satisfied. So, when we were building a new home in a 55+ community in Durham, I contacted several State Farm agencies in the area. Michael Sause stood out on first contact, so I decided to go with the Robinson agency. I have not been disappointed. Michael has been pro active, professional and responsive. Seems like I made a good pick."
We responded:
"Thank you, Robert, for your wonderful feedback! I'm glad to hear that Michael's proactive and professional approach made a positive impression. It's great to know you feel confident in choosing our office. If you have questions, please don't hesitate to reach out. We're here to help!"
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Lesley Hayward

November 4, 2024

5  out of  5
rating by Lesley Hayward
"We have had nothing but a great experience with Michael Sause at the Leslie Robinson State Farm branch! He is incredibly quick to get back to us, and helps with any questions we have about our policies. Would highly recommend!"
We responded:
"Michael and I are glad to hear about your positive experience with our office! It's wonderful that Michael has been responsive and helpful with your policy questions. We appreciate your recommendation and look forward to assisting you with any further insurance needs. - Leslie Robinson - State Farm Insurance Agent, Durham, NC"
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Tony Baumann

November 1, 2024

5  out of  5
rating by Tony Baumann
"We recently switched to this agency. Michael has been quick to respond to my various questions, and to make a coverage change that I requested. When you purchase insurance, the point is peace of mind, and I feel confident that should I need to need to make a claim at some point, this agency will take care of us."
We responded:
"Tony, thank you for your fantastic review! I'm glad to hear that Michael has been responsive and helpful with your questions and coverage changes. It's wonderful that you feel confident in our agency's ability to provide peace of mind. We're always here to assist with any future needs or questions you might have. - Leslie Robinson - State Farm Insurance Agent, Durham, NC"